Box Office Staff and Supervisors
BOX OFFICE STAFF
You’ll be working as part of our box office team and may be placed at our sites at Festival Square, George Street, East Princes Street Gardens or St Andrew Square. Previous experience is not essential, but you must be a good communicator, extremely friendly and be able to stay calm in sometimes busy and difficult situations. As the box office system is computerised, you should be able to work a computer without feeling the need to jump out of a window, though detailed computer literacy is not essential. You should be a confident sales person and be happy talking one to one with customers and recommending shows. Cash handling experience would be a bonus. The box office is a great place to work - you meet lots of people and offer customers their first view of the venue.
Dates of work: 14 November 2017 – 10 January 2018 inclusive.
CONDITIONS: You have to commit to working New Year's Eve daytime and evening. You may be required to work Christmas Eve, Boxing Day and New Year’s Day. If you are unable to work any of these days, please let us know at time of application. Pay is £7.50 Per hour, plus a £0.50 bonus with the performance bonus scheme (to qualify for the bonus scheme you just need to turn up on-time for all your shifts and fulfil your duties). Time and half will be paid on Boxing Day, the late shift on New Year’s Eve and on New Year’s Day. You should be able to work for the entire period. You will need to be over 18 and find your own accommodation within Edinburgh as we do not provide any staff accommodation.
BOX OFFICE SUPERVISORS
We also require some supervisors to oversee each of our box office counters and answer to the box office managers. You would be responsible for overseeing the counter staff (between 1 - 12 staff depending on venue), their floats and balancing all tills. There is also a lot of liaison with ride operators.
You’ll need to have excellent customer service skills and will have to resolve any issues with difficult or unhappy customers.
You should also be an excellent sales person and be happy to upsell extra attractions and lead your staff by example.
You’ll need to be able to remain cool in under pressure and be able to prioritise your own work and your staffs.
Box office or other festival experience is essential.
Dates of work: 12 November 2017 – 7 January 2018 inclusive.
To apply please fill in the application form at:
Interviews will be held in Edinburgh and London, and most interviews will be held in late October/early November.
Please note that due to the large number of applicants, we will only be able to contact those selected for interview.