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Front of House Assistant

Start Date: 12/11/2019

Job Title: Front of House Assistant

Location: Princes Street Gardens/ Castle Street, Edinburgh

Salary: £8.21 per hour

Department: Front of House

Reporting to: Front of House Supervisor

Company Profile 

Underbelly is a UK based live entertainment company. Our vents and festivals division operates one of the largest operations at the Edinburgh Festival Fringe, selling over 460,000 tickets for over 200 shows, in 22 venues over 25 days in 2018. 

2019 marks the eleventh year of Underbelly Festival on the Southbank - one of the biggest multi-arts offerings in London and London’s original pop-up festival, with over 140 shows programmed over 6 months on the South Bank. 

Underbelly also produces Edinburgh’s Hogmanay, Edinburgh’s Christmas, Christmas in Leicester Square, Underbelly Festival in Hong Kong and West End Live in Trafalgar Square for Westminster City Council and the Society of London Theatre. 

In 2018 Underbelly sold over 1.5 million tickets to their various events. 

Purpose of The Role

You’ll be working as part of our front of house team and may be placed at our sites at East Princes Street Gardens or Castle Street.  Roles are wide ranging in front of house and there is something to suit everyone.  You may be checking customer tickets to our various rides and attractions at Edinburgh’s Christmas, managing queues on a busy day, helping Santa by entertaining the children anxiously waiting to meet him, wrapping presents, helping to keep the back of house areas tidy and answering queries from the general public.

Person Specification

Previous experience is not essential, but you must be a good communicator, extremely friendly and be able to stay calm in sometimes busy and difficult situations. You work closely with the Box Office Team and like them, meet lots of people and therefore must be a strong communicator. Front of House are the eyes and ears of the site. They patrol all areas to make sure customers are getting to where they need to be on time and ensure sites are clean and running smoothly. As well as this, you are there to answer any questions that the public may have. You should be friendly, confident, good with people and able to organise large numbers of people. You may be working our Santa Land or Santa’s Grotto venues and as such will be required to dress in costume. There’s no sitting at desks involved in the job so you should be good on your feet, have a confident manner and big voice, and be willing to scramble to action at a moments’ notice.

Terms & Conditions 

This role is a fixed term contract, from the 12th of November 2019 – 6th of January 2020 inclusive.  You should be available to work for the full period, and we can offer work on a full time or part time basis subject to availability. Staff Training takes place on the 12th of November and is compulsory.  

Pay for this role is £8.21 per hour, which will be paid fortnightly for the duration of the contract.  You will need to be over 18 and find your own accommodation within Edinburgh as we do not provide any staff accommodation.You have to commit to working New Year's Eve daytime and evening. You may be required to work Christmas Eve, Boxing Day and New Year’s Day.


Applications close: 11/11/2019

To apply, please fill in the application form here:

For more information on Underbelly, visit 

Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation.

We regret that we will only be able to reply to shortlisted candidates.
Underbelly strives to be an equal opportunities employer.

All personal data submitted to Underbelly in the form of personal details forms is used for recruitment purposes and equal opportunities reporting only. By submitting an application you consent to the Underbelly retaining your personal data for these purposes.  In accordance with GDPR all information submitted by unsuccessful applicants will be deleted within six months.