Access

Please find information for the accessibility of all our sites below. If you have any further queries regarding accessibility, please call us directly on 0131 469 3891, Monday to Friday from 10:00am to 6:00pm or email access@underbelly.co.uk.

We have tried to make the walkways of Edinburgh’s Christmas as even as possible with ramps to stalls where we can, however please note that due to the temporary nature of the site, ramps may occasionally be steeper than 1:12.

There is no ride-wide policy for the suitability of the rides for those with disabilities. This is due to variant conditions – e.g. unfavourable weather, the type of ride – and the nature of the disability, as some rides will require more support than others. The individual ride operator on the day will determine whether the ride is suitable, for safety reasons, and how they will grant admission.

East Princes Street Gardens

East Princes Street Gardens is fully accessible from both Princes Street and Waverley Bridge. An accessible toilet is provided by Edinburgh City Council at the Mound precinct - please contact a member of Edinburgh’s Christmas staff for the key.
There are pods in the Big Wheel designed to accommodate wheelchairs.

Pay and display parking for East Princes Street Gardens is available on Frederick Street, George Street, Hanover Street and Waterloo Place. This is free for Blue Badge holders with no time limit. Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website at www.edinburgh.gov.uk or you can call them on 0131 469 3891.

Santa Land

Santa Land is fully accessible from the Waverley Bridge end of lower East princes Street Gardens, however wheelchair users are advised that the ramped pavement is particularly steep. An accessible toilet is provided by Edinburgh City Council at the Mound precinct in upper East Princes Street Gardens  - please contact a member of Edinburgh’s Christmas staff for the key.

Wheelchairs are welcome on the in the Christmas Tree Maze. For patrons with other accessibility requirements, we recommend making yourself known to a member of Edinburgh’s Christmas staff who will be happy to assist you.

Pay and display parking for Santa Land is available on Frederick Street, George Street, Hanover Street and Waterloo Place. This is free for Blue Badge holders with no time limit. Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website at www.edinburgh.gov.uk or you can call them on 0131 469 3891.

St Andrew Square
St Andrew Square is fully accessible from the pavement level. An accessible toilet is provided by Edinburgh City Council at the south-east corner of the Square - please contact a member of Edinburgh’s Christmas staff for the key.

Wheelchairs are welcome on the Ice Rink.

Pay and display parking for St Andrew Square is available on Frederick Street, George Street, Hanover Street and Waterloo Place. This is free for Blue Badge holders with no time limit. Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website at www.edinburgh.gov.uk or you can call them on 0131 469 3891.

Festival Square

If you are coming to see a show at an Underbelly venue, you may be eligible for a complimentary seat for your personal assistant or carer, please contact access@underbelly.co.uk to learn more, or fill out this form to register yourself on our access list. For more information on accessibility and to book tickets, please contact the box office on 0131 469 3891 or access@underbelly.co.uk.

We would advise patrons with access requirements to allow extra time to get to Festival Square Spielgeltent, and speak to a member of staff upon arrival, who will try to help you with any further requirements you may have. For more information on accessibility and to book tickets, please contact the box office on 0131 469 3891 or email access@underbelly.co.uk.

An induction loop is available in the Festival Square Spiegeltent.

George Street
 

George Street is fully accessible from both the Castle Street and Charlotte Street Entrances.  An accessible toilet is available onsite next to the Ice Adventure. 

Santa’s Grotto is fully accessible by wheelchair via a fold out ramp, please make yourself known on arrival to a member of Edinburgh’s Christmas staff who will be happy to help with the fold out ramp.   

The Ice Adventure is fully accessible via wheelchair.

There is stepped access to the Drop Tower, and due to the construction of the ride, it is not possible to offer ramped access to the ride.  

Pay and display parking for East Princes Street Gardens is available on Frederick Street, George Street, Hanover Street and Waterloo Place. This is free for Blue Badge holders with no time limit. Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website at www.edinburgh.gov.uk or you can call them on 0131 469 3891.